Faq

General presentation

  1. What is Snack Games?

    Snack Games is a weekly subscription service that gives you access to the best, exclusive mobile games Anytime, Anywhere! It gives you unlimited access to many different categories: Action, Race, Logic, Sport, Strategy and many more... Snack Games is only available for Android, iOS & Windows phones as well as tablets and iPads. Blackberry and basic feature phones are not eligible for the service.

  2. What kind of games do I have access to?

    Snack Games give you an unlimited access to more than 300 selected and listed games that you can play wherever and whenever you want.

Playing snack games

  1. Which devices can I user to play Sanck Games?

    Snack Games can be accessed via any Android, iOS or Windows phone with an internet connection as well as tablets and iPads. You can use the site's address www.snack-games.com on any tablet or smartphone with an internet connection and a compatible browser (Chrome, Safari or Firefox).

    For a better quality of service, make sure you are using the most recent version of the browser.

  2. Do I need create an account?

    We strongly advise you to create an account which will give you multi device access to enjoy Snack Games anywhere, anytime on any of your devices! You'll also be kept up to date with the latest Snack Games news concerning service updates and improvements.

  3. How can I access my subscription on another device?

    You just need to create an account on your first device where the subscription was done. Then you can login to www.snack-games.com on your other device and instantly access the service!

  4. Do I have access to all the games after my subscription?

    As long as your subscription is valid, you have an unlimited access to all the games available in Snack Games.

  5. How do I exit a game after playing it?

    If you want to go back to Snack Games Home Page, you can click on the Snack Games shortcut displayed in the corner of the screen.

Billing

  1. How is my snack Games subscription charged?

    You will be charged at the end of each subscription period by your carrier, charges will appear on your monthly phone bill or deducted from your pre-paid credit.

    The first billing period will start on the date of your initial subscription.

  2. How can I unsubscribe?

    You can unsubscribe by following these steps on your mobile phone:
    - Go to snack-games.com and log in
    - Go to the My Account page
    - Go to "Cancel my subscription"
    - Click on "Unsubscribe" and follow the instructions

    You can also unsubscribe at any time by simply sending "STOP" by SMS to the following number: 89365 (non premium number).

    For more information, you can go to: http://www.customercare-site.co.uk/snack-gamescustomercare

Frequently encountered problems

  1. I've subscribed to Snack Games, but I can't play any game.

    If your content didn't play correctly, please check the following:
    - Is your subscription still active?
    - Are you properly connected to the internet?
    If the problem persists, please contact our Customer Service team: 03 308 080 653

  2. I have forgotten my password, what can I do?

    Just click on the "Log In" button on the interface, click on “Forgot your password” and follow the steps.

  3. I can't log into my account. What should I do?

    If you can't log in, please check the following:
    - Make sure you're properly connected to the internet
    - Make sure you're using the right username/password combination
    - If you've forgotten your password, please click on the "Forgotten Password" button on the "Log In" page
    If you still can't log in, please contact our Customer Service team: 03 308 080 653

  4. I'd like to delete my account. What should I do?

    Please email our Customer Service team: [email protected]

  5. I can't find a solution to my problem.

    Please email our technical support team: [email protected]

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